It's almost here. We are only a few days away until the "Fall Season" of weddings start in Virginia for the It's Your Day Team. We are excited to start at Bold Rock Cider on September 2nd and working with a team filled with some new vendors. We can't wait to make new friends and work with everyone this Fall for a successful season.
Wedding days are important but you are not Superman or Superwoman (no matter how similar you seem to be) and you have your own families and friends and your own life too, I know it and you know it. This isn't something we just do for fun, although we all love our jobs and have so much fun working weddings.
So today my Vendor friends, these reminders are for you!
- Your clients need to feel like they are your ONLY client. Do this without jeopardizing your life and sanity but make sure they continue to feel confident and excited to work with you. Set an out of office email during the busy season(email me to see mine!), let them know your office hours, and always respond to them letting them know when you will be able to sit down and thoughtfully respond and hold yourself to that expectation you set.
- I know you have weddings every single weekend in September and October. I know your head is fluttering with wedding day details and timelines and your poor tired feet need an ice bath a few times a week, so keep in mind why you signed up for this wedding craziness in the first place! I have to remind myself when something out of my control happens that I love weddings and I love how good it feels at the end of the evening when two giggly, over-the-moon happy clients leave but not before hugging and thanking me for a perfect day. It's the best feeling, isn't it? Remember your "why!" And if you don't know it, figure it out before you get burned out. I'll talk more about having a "why" in another blog post!
- This ones always hard on us, but a good thing to mention. Everything does not always work out as it should. You may get sick. "Shhh Jessica don't say such things," I can hear you in my head now as I write this. You may also have a family emergency. You may not be able to fulfill your clients wishes. They may cancel the wedding. And...well....for lack of a better phrase, it sucks. You could lose income or lose respect or something happens and you lose the contract and the ideal client too. You are only human, and you can't help when unfortunate situations happen. Same goes for your clients. Be prepared with a backup plan. Use your resources. Prepare for the worst and hope for the best. Deliver the not so great information as soon as possible and as carefully as possible and always have a suggested resolution prepared when presenting the problem to alleviate as many tears or challenges along the way. And if the table is turned, take their not so great information as best as you can too, move forward, and keep being your awesome and hard working self!
- Client Gifts. Clients are sometimes incredibly thoughtful and give me a gift and sometimes they give me a tip AND/or a gift. I think it shows they respect and appreciate me and they have no idea how thoughtful I find it to be. I also send my clients a gift. I think they should celebrate their big day as much and as often as possible. I want them to know I celebrate their big day too, and it's just a small token of gratitude for selecting me as their vendor. June Arbor Designs on Etsy does my client gifts and she even mails them for me, she is the best!
- Last but not least, remember to take care of yourself during this busy season. Stay hydrated, exercise, eat healthy, get a massage or multiple massages, treat yourself to something you really wanted to celebrate the end of the season. Remember to always answer the phone happy and to smile while talking to clients. You're allowed a bad day but they are excited and this is a happy time for them and you need to match that.
Whatever you do remember that these mutually beneficial relationships are invaluable to us as vendors and you get to be a part of the best day of someones life! We get unique opportunities to make special bonds and friendships with a lot of clients before and after their wedding day and I'm personally grateful for each and every one.
Cheers to the Fall wedding season y'all. You have done this before and you are prepared for what's to come, so go out there and kill it!